Every claim on this page traces to a signed letter on file.

Membership, subscriptions & deductions administration · Botswana

“Reduced our service turnaround times… increased the accuracy of our collections and deductions.”

Subscriptions & deductions administration on DeductIT — in production for over a decade.

Measured outcome · letter-backed

Improved service turnaround and collection accuracy (letter-backed).

Reference

Signed reference letter on file · since over a decade

Status

Over a decade of continuous production operation · letter on file

Micro-lending · client self-service portal

“Delivered on time and within budget.”

Loan applications, status tracking and account access via a Dottess-built self-service portal — preceded by full business process analysis.

Reference

Signed letter on file · since 2023

Status

In production · letter on file

Medical aid administration · Botswana

Challenge — Manual payment processing, allocation and reconciliation across corporate clients.

Solution — Integrated middleware by Dottess: bank integration for automated payment processing and reconciliation, automated payment allocations, and a corporate self-service portal.

Measured outcome · letter-backed

Reduced turnaround in customer onboarding and account reconciliation.

Reference

Signed reference letter on file

Status

Live in production

Asset & wealth management · Botswana

Challenge — Manual reporting, billing and client-interaction processes.

Solution — Web-based system aggregating and automating reporting, billing and automated report submission — with ongoing maintenance and end-user support.

Measured outcome · letter-backed

Reduced manual reporting and billing effort; improved turnaround (letter-backed).

Reference

Signed reference letter on file

Status

Delivered & integrated · signed reference letter on file