The questions your evaluation will ask — answered up front.
- Migration approach
- Structured data take-on from spreadsheets or legacy systems, validated in parallel runs before cutover.
- Employer file formats
- Supported deduction-file formats per employer and payroll provider, confirmed during assessment.
- Mandates & consent
- Consent capture and mandate history retained per member, aligned to the Data Protection Act.
- Banking integration
- Straight-to-bank payment processing; integrations scoped per institution.
- Exception resolution
- Unmatched and short-paid lines land in a worked queue with ownership and status — not a spreadsheet.
- Roles & approvals
- Role-based access with configurable approval chains and segregation of duties.
- Reporting
- Operational and regulator-facing reports from the same reconciled record.
- Implementation & training
- Duration confirmed at assessment; role-based training and SLA-backed support from Gaborone.